Frequently Asked Questions (FAQ) – Sactech Resale Unit Merger With Cadence Team

We have produced a list of frequently asked questions regarding the merger of the Sactech resale division into Cadence Team.  If you have any questions not listed in the FAQ, please contact our sales team at 916.484.1111 or email [email protected]. We encourage you to check out our original post about the merger on our blog before reviewing our FAQ.

The contact information for Cadence Team is 916.934.8326 (916.934.TEAM) and their website is www.cadence.team. For email, you can email them via [email protected].  Sactech has the W-9 for Cadence Team and will send to you upon request.

The address for Cadence Team vendor of record information is:

Cadence Team
733 Sherwood Dr
Yuba City, CA  95991

Website: www.cadence.team

The contact information for Sactech is 916.484.1111; please navigate the voice prompt for the sales team when you call.  You may also ask for Matt Oldham or Derek Olson for any urgent need requests in April (both are available by calling into our sales queue).

General Questions

When was the merger finalized.
The merger was finalized on March 31, 2020.

When can I start doing business with Cadence Team?
Immediately.

How do I get a W-9 from Cadence Team?
You can request the Cadence Team W-9 from Sactech or Cadence Team via the contact information supplied at the beginning of the FAQ.

Sactech Customer FAQ

I am a resale client of Sactech, what do I have to do?
All resale clients that have purchased a partnered product or maintenance agreement from Sactech after January 1, 2017, will receive an email to the primary point of contact on record in our system via a direct email communication from our system highlighting some of the details of the merger.

I am an Omnistruct client, will my Omnistruct subscription be impacted?
No. Omnistruct is a separate entity and all Omnistruct subscription compliance services will be serviced and delivered through Omnistruct.  You can visit www.omnistruct.com for questions about your Omnistruct account.

What if I did not receive the email?
If you did not receive the email, you are welcome to call us at 916.484.1111 and request the sales team where we are standing by to answer your questions and help guide you through the transition.

What partner products will Sactech be transitioning to Cadence Team?
All resale partnerships, except Knowbe4 purchases, will be transitioned to Cadence Team.

What services will Sactech provide/offer moving forward?
Sactech will continue to offer software development services and will also work as an agent and referral partner to broker cloud services of MSPs, MSSPs, and other “as a service”  providers in the area of network security.

I am a Juniper integration services client of Sactech, what do I have to do?
You can still send requests to [email protected] and we will evaluate your integration service need and fulfill your order through Cadence Team. We will continue handling Juniper integration requests until Cadence Team has ramped up their Juniper competency which we believe will be available by July of 2020. All other resale integration service requests (ie: Aruba and Palo Alto Networks) will be handled by Cadence Team directly and may be sourced by Sactech as needed.  You may reach out directly to Cadence Team by emailing [email protected] for scoping and quoting of your request.

I need integration services that are not for Juniper; what should I do?
You can contact Cadence Team directly using the contact information at the top of this FAQ or email [email protected] for assistance on other product integration and solution requests.

Is the change immediate?
No, we will have a transition period between April 1, 2020 and June 30, 2020.  We  will begin contacting all Client resale accounts by email and phone, first through the primary point of contact on record, via email and phone calls to transition accounts.  We will also support Cadence Team through December of 2022 with any customer requests for partner solutions.

I have an open reseller quote or quote request, do I need to do anything?
No, Sactech is still able to handle open quotes already submitted. New quote requests will be handled by Cadence Team unless otherwise requested.  You may also request a new quote from Cadence Team by contacting [email protected], calling Cadence Team directly at 844.934.8326 , or via [email protected] to have your request handled (please reference that you are a Sactech resale client). Sactech and Cadence team are also working with the following partners on the transition:  Juniper, Aruba Networks, Palo Alto Networks, Fortinet, Sonicwall, and Trend Micro.

Partner & Distributor FAQ

When will the partner and distribution transaction changes begin?
The partner transition will begin immediately with a handful of key partnership already being notified in the month of April.

What is the duration of the transition period?
The transition period will be April 1, 2020 through June 30, 2020 and Sactech, together with Cadence Team, will be notifying partners and distributors of the changes necessary to make customer transitions smooth and effective.

What about open orders?
Any quotes or orders already in process will continue to transact through Sactech and will be honored as both distribution and partner relationships allow.

Will Sactech remain in business?
Yes. Sactech will remain in business.

Who Is Handling Professional Services?
Sactech will continue offering Juniper professional services during the transition.  All other professional service integrations will be handled by Cadence Team.